Question 1

How Do I Complete a Purchase Here?

Accepted Answer

1.  Shop on the Store page: Browse, search for items, and pick what you want. 
2.  Recharge your balance: Go to "Add Funds" to top up enough money for your purc

Question 2

How Long Does It Take to Get Purchased Items?

Accepted Answer

After buying an item, the Website gets a notification and needs to prepare the items for you. If the Website doesn’t accept within 30 minutes - 12 hours, you ca

Question 3

What Happens If the Website Doesn’t Send the Item?

Accepted Answer

If, by chance, the Website doesn’t deliver the item on time, the trade will automatically get refunded.

You can buy a different item. Note that we usually only

Question 4

How to Reset Two-Factor Authentication (2FA)

Accepted Answer

The steps depend on your login status and access to your 2FA device:
If you’re logged in and have your 2FA device: Go to your profile settings to turn off 2FA d

Question 5

How to Change Your Email Address

Accepted Answer

The process varies based on whether you have your Two-Factor Authentication enabled:

If 2FA is enabled on your account: Go to your UUSKINS profile, click the "

Question 6

How Can I Close My UUSKINS Account?

Accepted Answer

Please contact support@uuskins.com for assistance

Question 7

Verification for Logins from a Different IP Address

Accepted Answer

If you log in to your UUSKINS account using an IP address different from your usual one, the website will require verification to ensure account security. The s

Question 8

What to Do If You Didn’t Receive a Trade Offer

Accepted Answer

First, confirm that your Steam inventory is set to public (a private inventory may prevent trade offers from being sent or received).

If the Website doesn’t ac

Question 9

How to Cancel a Purchase

Accepted Answer

If you’ve received a trade offer on Steam: You can decline the offer to cancel the purchase, but this will result in a warning on your UUSKINS account.
If you d

Question 10

Can I Reverse a Steam Trade Offer?

Accepted Answer

Steam’s reversal policy: Following the "Trade Protected Items" update, Steam allows users to reverse accepted Steam trade offers—this option is typically availa

Question 11

How Long Does Payment Processing Take?

Accepted Answer

For debit or credit card payments: Transactions are usually processed right away (instantly) in most cases.

In rare instances: A transaction may be delayed. Th

Question 12

Can I Transfer My UUSKINS Balance to Another Account?

Accepted Answer

No. UUSKINS strictly forbids balance transfers between accounts. We have automated systems in place to detect any attempts to get around this rule, and anyone w

Question 13

How to Request a Refund

Accepted Answer

Generally, refunds are only issued if the deposited funds haven’t been used for any transactions on the Website, for more information on refund for deposit, ple

Frequently Asked Questions